Academic planning often adopts the business approach to strategic planning. The results are predictable: clear, measurable outcomes; tight, pithy vision statement; focused strategy targeting a clear and “directable” organizational culture. But these assum
Listen NowAcademic planning often adopts the business approach to strategic planning. The results are predictable: clear, measurable outcomes; tight, pithy vision statement; focused strategy targeting a clear and “directable” organizational culture. But these assum
Listen NowWe underestimate what it means to collaborate. The result is often a catalog of missed opportunities for improving function across the organization, which comes at the expense of systems training and technology solutions for simple problems.
Listen NowWe’ve all been there — the eternal ineffective meeting.
Listen NowIt’s easy to say you want to cultivate an environment of collaboration and communication on a team. It’s another thing all together to actually achieve it. When you are faced with team behavior that’s in the dumps, how do you pull the right people togethe
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Walk into your next management meeting and tell your team that you think they need to learn to sell better, you’re likely to feel a chill enter the room. Sales has a tough reputation inside organizations. And yet, so many core skills from the art of selling apply perfectly to the interactions we engage in…
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Holding a strong retreat takes planning and strategy to rally teams and build commitment. The best retreats offer a chance to capture institutional intelligence and align teams to strategic vision. The worst retreats are chaotic and unaligned, and can lea
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Implementing a Balanced Scorecard approach to quality and performance management can be tricky. Most teams are naturally cynical when it comes to new tools that measure their performance on the job. Clarity of mission and results across the organization can go a long way to soothing fears and inspiring confidence. This week on the show,…
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Measuring performance is about more than simply measuring the work of your people. Modern managers are faced with aligning the strategic goals of the organization with daily activity, and mapping performance to a specific and measurable program for quality improvement. The Balanced Scorecard approach is just such a tool, one that can help organizations create…
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Keeping a positive attitude on the job is hard work. In the face of political struggles, management misunderstandings, job frustration is bound to kick in sometime or another in your career. In the face of all of it, you know you have to put your best fac
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