Search

You've Found a Date!

September 20, 2023

We don’t know what kind of internet user you are, but if you’ve found this page, you’re the kind we like to see. Not many people like to peruse by date so we hope you get every bite out of your results.
Connected Knowledge

Behind the Knowledge-Centered Service Curtain with Lana Kosnik

What happens to processes and systems when they are focused on creating, capturing, sharing, and reusing institutional knowledge in the work of the contact center? Lana Kosnik is the KCS Knowledge Management Practice Manager here at Upland and today, she’s going to pull back the curtain on the benefits of the Knowledge Centered Organization.

Listen Now »
September 20, 2023