As digital payments become increasingly common, many kinds of businesses are pivoting to no longer accept cash. In this episode, Chris Cook, executive director of the office of student accounts at Vanderbilt University, speaks with NACUBO’s director, student financial services and educational programs Bryan Dickson about going cashless at Vanderbilt, recognizing that it may not work at all organizations. Together, they discuss Vanderbilt’s measured and intentional approach to the transition and unpack many of the internal and external benefits Chris has uncovered.
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