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November 23, 2009

We don’t know what kind of internet user you are, but if you’ve found this page, you’re the kind we like to see. Not many people like to peruse by date so we hope you get every bite out of your results.
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19 Techniques Part 3

In part 3 of our special, “19 Techniques for managing people who do not report to you,” Jay Christensen and Rod Sharman discuss issues and concerns, with special focus on how to manage resolution of issues in a visible way.

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November 23, 2009
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