Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
About Connected Knowledge
What happens when the answer to a customer’s question finds the agent before the question is even finished? Karen Holliday of Upland Software joins Pete Wright to reveal how AI, KCS, and integrated knowledge platforms are turning support friction into flow.
We used to think knowledge was power. But in the modern workplace, it might be something more radical: knowledge as collaboration, shaped by culture, coaching, and the quiet intelligence of systems like KCS.
Pete Wright sits down with Stephen Harley and Adam Obrentz to explore Upland RightAnswers and unravel the seismic shifts happening in the world of knowledge management.
Drowning in data but starving for wisdom? Fiona Vanderlinde is here to show how Panviva’s Digital Orchestrator and Smart Snippets can transform knowledge delivery from a chaotic flood to a precision stream, empowering both employees and customers in the age of information overload.