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Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.

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About Connected Knowledge

Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.

Connected Knowledge

The Dos and Don’ts of AI Knowledge Assistants with Stephen Harley

Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. Our own Stephen Harley joins Pete Wright to help us determine when AI knowledge assistance work in the call center, and when they don’t.

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