Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. Our own Stephen Harley joins Pete Wright to help us determine when AI knowledge assistance work in the call center, and when they don’t.
This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud… one toe at a time.
This week we’re talking all about trends of 2024, what leaders in the CX space are pointing toward as tools that will mark the year with our own Samantha Middlebrook.
Today, we’re talking about change. Big change, small change, and all change in between. But here’s the thing… employees report the lowest willingness to accept enterprise change in years. What’s behind that so-called transformation deficit?