Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Upland’s own Alex Baker and Rosemary Kirk are back this week to guide us through the intricate landscape of knowledge management solutions, helping us understand not only what knowledge management is, but why it’s become crucial for organizations of all sizes to thrive in today’s competitive environment.
Simon Kriss is Asia Pacific’s leading voice on the adoption and application of AI in customer experience and he joins Pete Wright this week with a blueprint for making your AI implementation sing.
In this episode of Connected Knowledge, host Pete Wright and Skailar Hage explore the current state of generative AI and its impact on the way we work.
Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. Our own Stephen Harley joins Pete Wright to help us determine when AI knowledge assistance work in the call center, and when they don’t.