Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Andy Scott is a seasoned expert in harnessing the customer’s voice. He’s here to explain how businesses can transform feedback from conference room musings into a roadmap for success.
Upland’s own Alex Baker and Rosemary Kirk are back this week to guide us through the intricate landscape of knowledge management solutions, helping us understand not only what knowledge management is, but why it’s become crucial for organizations of all sizes to thrive in today’s competitive environment.
Simon Kriss is Asia Pacific’s leading voice on the adoption and application of AI in customer experience and he joins Pete Wright this week with a blueprint for making your AI implementation sing.
In this episode of Connected Knowledge, host Pete Wright and Skailar Hage explore the current state of generative AI and its impact on the way we work.