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September 20, 2023

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Connected Knowledge

Behind the Knowledge-Centered Service Curtain with Lana Kosnik

What happens to processes and systems when they are focused on creating, capturing, sharing, and reusing institutional knowledge in the work of the contact center? Lana Kosnik is the KCS Knowledge Management Practice Manager here at Upland and today, she’s going to pull back the curtain on the benefits of the Knowledge Centered Organization.

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September 20, 2023
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