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The Dos and Don’ts of AI Knowledge Assistants with Stephen Harley

Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner in the organization and you’ll likely find a team exploring how AI can help in some fashion or another. But where do you draw the line, especially in your contact center? 

Our own Stephen Harley joins Pete Wright to help us define what that line might look like and with over 20 years experience on both the engineering and sales side of the house, he’s perfect for the job. 

Links & Notes

Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
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