Meet Your Host

Leisa Krauss

Beauty & The Bad Review with Christine Mytrunec from Gold Raven Studio

In this episode of The Scalpel of Truth, Leisa Krauss and her guest Christine Mytrunec from Gold Raven Studio delve into the importance of responding to negative online reviews for med spas. It’s time to gear up and learn how to handle these reviews with professionalism and empathy because a well-crafted response can turn a negative situation into an opportunity to showcase your commitment to customer satisfaction.

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Rantaroonie • Hoarders: Information Edition

In this episode of The Scalpel of Truth, host Leisa Krauss takes aim at information hoarders in the med spa industry. Discover why keeping knowledge to yourself is not only selfish but also detrimental to your team and your business, and learn how sharing and collaboration are the keys to success.

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Exit Stage Left: Losing Staff with Chris Krueger

This week on the show, Leisa tackles the delicate subject of employee turnover in medical spas. And, as a VERY special occasion, she’s joined by guest, voice of this show, and host of the fake alternate universe podcast, “The Spatula of Honesty,” her partner Chris Krueger. Chris brings extensive experience as a manager and director, working to develop high-performing staffs—which sometimes means letting people go.

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Numbers Don’t Lie

This week we delve into the often-overlooked world of metrics and data in the medical aesthetics industry. If you don’t have your ducks lined up, get ready for a call-out!

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Welcome to the Janky Nail Shack

In this week’s Rant-a-roonie, Leisa Krauss takes aim at a significant issue in medical aesthetics: the state of practitioners’ nails. With her no-nonsense style and sass, Krauss explains why well-manicured nails are more than just a superficial concern.

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The Dreaded Summer Slump

This week, your Bitch’n Beautician shares ballsy strategies for slaying the dreaded summer slowdown in med spas. Grab your SPF and get ready to learn how to keep your appointment books packed and your profits up, no matter how hot the season gets.

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