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High Conflict Workplace Investigations with Guest Host Cherolyn Knapp and Guest Bob Stenhouse
Workplace investigations. If you’ve been through one, it may have been easily worked out with assistance from the professionals involved or it may have been a nightmare if someone with a high conflict personality was involved.
Whether you are an employee, a manager, in human resources, or a workplace investigator, you will want to listen in as two workplace investigators discuss high conflict investigations.
Megan is joined by guest co-host Cherolyn Knapp and guest Bob Stenhouse, founder of Veritas Solutions and highly decorated and nationally recognized serious and organized crime investigator with the Royal Canadian Mounted Police, to discuss:
- what a workplace investigator entails
- how people with high conflict personalities show up in workplace investigations
- what types of challenges do people with high conflict personalities pose for investigator teams and what workplace investigators need to do to build rapport with anyone they interview to be able to gather the information they need
- training for workplace investigators
- using BIFF as part of the structure of a workplace investigation
- challenges faced by workplace investigators in relation to high conflict
- building high conflict skills and techniques into your workplace investigation
- what workplace investigators need to know about the DARVO concept
- types of recommendations for employers on how to remediate situations where they may be findings of bullying, harassing or discriminatory behaviour or misconduct by an employee who has high conflict personality traits
Links & Other Notes
- Bob Stenhouse on the web
- ARTICLES
- Truck Convoy Protest in Ottawa: A Missed Opportunity for High Conflict Resolution? by guest co-host Cherolyn Knapp
- Our website: https://www.highconflictinstitute.com/
- Submit a Question for Bill and Megan
- All of our books can be found in our online store or anywhere books are sold, including as e-books.
- You can also find these show notes at our site as well.
Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior.
- (00:00) – Welcome to It’s All Your Fault
- (00:40) – Today’s Topic: Bob Stenhouse
- (01:53) – Meet Bob Stenhouse
- (06:22) – Types of Workplace Misconduct Allegations
- (07:15) – When It Involves High Conflict
- (10:18) – Challenges from HCPs
- (12:26) – Escalating Situations
- (15:04) – Training
- (17:39) – Trainee Stories of HCPs
- (19:28) – Informal Poll
- (21:52) – Both at Fault?
- (24:46) – DARVO
- (28:01) – Targets of Blame
- (30:01) – Learning From RCMP
- (31:48) – Training to Navigate HCPs
- (32:44) – Reminders & Coming Next Week:
- (34:50) – Elephant in the Room
- (37:56) – At the End of an Investigation
- (42:38) – Wrap Up
Further Listening
Each week, Bill Eddy and Megan Hunter will be exploring the five types of people who can ruin your life — people with high conflict personalities — and how they weave themselves into our lives in romance, at work, next door, at school, places of worship, and just about everywhere, causing chaos, exhaustion, and dread for everyone else.
Bill Eddy, LCSW, Esq.
Bill Eddy is HCI’s co-founder and Chief Innovation Officer. He pioneered the High Conflict Personality Theory (HCP) and is viewed globally as the leading expert on managing disputes involving people with high conflict personalities.
Megan Hunter, MBA
Megan Hunter is HCI’s co-founder and Chief Executive Officer. Within her role at HCI, she also serves as a leading expert in high conflict personalities in all settings, focusing primarily on the workplace, customer service, government/public service, ombuds, and religious organizations. Her degrees in business and economics combined with her years of experience in the legal arena are a valuable blend for many conflict settings.
Bill Eddy, LCSW, Esq.
Bill Eddy is HCI’s co-founder and Chief Innovation Officer. He pioneered the High Conflict Personality Theory (HCP) and is viewed globally as the leading expert on managing disputes involving people with high conflict personalities.
Megan Hunter, MBA
Megan Hunter is HCI’s co-founder and Chief Executive Officer. Within her role at HCI, she also serves as a leading expert in high conflict personalities in all settings, focusing primarily on the workplace, customer service, government/public service, ombuds, and religious organizations. Her degrees in business and economics combined with her years of experience in the legal arena are a valuable blend for many conflict settings.