Small Initiatives Set the Course for Big Change

Want to condition yourself to do 100 push-ups a day? Then start with just one, and do it right after you use the restroom. Such is the advice from Stanford professor BJ Fogg in his TEDxTalk about using tiny habits to launch big change in your life.

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The Toughest Job — NACUBO 2016 Student Financial Services Conference

When we talk about good customer service in higher education, what does that mean? Do your teams recoil at the word ‘customer’? Is there a shared interest in delivering quality service across the institution? If any of these questions are challenging for you to answer, don’t worry, you’re not alone.

Reflections on Change at NBOA 2016

Howard has returned from the NBOA Annual Meeting in Los Angeles and brings lessons learned from his time with business officers and leaders of independent schools. This year, the presentation focused on three key areas: Leading Change, Decision-Making, and Strategic Communication.

Using Data to Spur Innovation, Support Strategy with Delaware State’s Teresa Hardee

What does sustainability look like? That’s the question at hand on the show this week, as we navigate the waters of innovation and decision making through strategic use of data. Dr. Teresa Hardee, CFO and CBO at Delaware State University, joins us to share her institution’s story of breaking down silos, encouraging institution-wide participation, and […]