This week we’re talking all about trends of 2024, what leaders in the CX space are pointing toward as tools that will mark the year with our own Samantha Middlebrook.
Samantha Middlebrook is Senior Director of Product Marketing and Management for Contact Center Productivity at Upland and she’s back to talk to you… about your agent productivity.
If you’re a contact center leader, this week we’re talking all about you. What’s going on in your business? How are you handling staffing in a strong employee market? How are you navigating modern metrics post-pandemic? Our own Samantha Middlebrook is here to share her lessons learned from contact center leaders around the world.