The Scalpel of Truth
Secret Shoppers: What You Don’t Know Is Costing You
You think you know what happens at your front desk on a Friday afternoon. You don’t, and Leisa Krauss has a hundred-point scorecard to prove it.
August 20, 2026
We don’t know what kind of internet user you are, but if you’ve found this page, you’re the kind we like to see. Not many people like to peruse by date so we hope you get every bite out of your results.
You think you know what happens at your front desk on a Friday afternoon. You don’t, and Leisa Krauss has a hundred-point scorecard to prove it.
Cortisol is the hormone that gets you out of bed in the morning. So why is the internet convinced it’s the reason you can’t lose your gut? A look at what stress actually costs you, and why the answer isn’t found inside the gym.
Shame does its best work in the space between where you are and where you think you should be. Season 33 opens on the gap trap, and on the unimpressive little move that gets you out of it.
Fear does more damage to adoption than a flawed tool ever will. Carrie Fox on what Ike Anand means when he says his job is to hold the brand for a season and hand it off in good condition.
Bob Roberts (1992, USA/UK) is a satirical mockumentary from writer-director Tim Robbins, marking his feature directorial debut. Robbins stars as the title character, a wealthy folk-singing