
Secret Shoppers: What You Don’t Know Is Costing You
You think you know what happens at your front desk on a Friday afternoon. You don’t, and Leisa Krauss has a hundred-point scorecard to prove it.
We don’t know what kind of internet user you are, but if you’ve found this page, you’re the kind we like to see. Not many people like to peruse by date so we hope you get every bite out of your results.

You think you know what happens at your front desk on a Friday afternoon. You don’t, and Leisa Krauss has a hundred-point scorecard to prove it.

Some organizations run at the speed of the crisis in front of them. Others play a long game measured in decades. The Student Press Law Center does both at once, and Gary Green has spent the last year making sure his small but mighty team knows exactly how.

You can rest all weekend and still come back empty — and it usually has nothing to do with how many hours you got. This week we get into the four different kinds of recovery, why they can’t substitute for each other, and how to figure out which one your brain is actually asking for.

Your ad budget keeps climbing and half your new patients never come back a second time. Leisa breaks down how to find the money already sitting in your database, and what to fix at checkout before you spend another dollar acquiring anybody.

Your ad budget keeps climbing and half your new patients never come back a second time. Leisa breaks down how to find the money already sitting in your database, and what to fix at checkout before you spend another dollar acquiring anybody.

Every rep you lift is a decision your brain makes: which fibers fire, in what order, how hard to brace. This week, what resistance training does to memory, executive function, balance, and the odds of staying sharp at 80.

We close out our Smoke and Mirrors series with Bulworth, digging into Warren Beatty’s rapping-senator satire on race, wealth, and truth-telling in politics.