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Using Empathy, Attention and Respect to Calm Current Conflicts

In this episode, Bill and Megan discuss the use of EAR Statements to calm current conflicts experienced by people across the globe. Anger, accusations, and opinions flying everywhere. People having conversations that most would have not engaged in a few years ago but now seem to be unable to stop themselves. Megan starts off with a recent example from the show ‘Sister Wives’ about the need for the use of empathy in relationships and conversations.

Bill explains what an EAR Statement is and how to use them in various scenarios in every day life, such as:

  • reducing political polarization
  • arguments over vaccines, masks, and social distancing during this pandemic
  • family and marital conflict
  • curriculums in your children’s schools
  • law enforcement encounters
  • protests
  • customer service

Listen in and learn how to use EAR Statements in any walk of life.

Links & Other Notes

BOOKS

ARTICLES

Our website

Submit a Question for Bill and Megan

All of our books can be found in our online store or anywhere books are sold, including as e-books.

You can also find these show notes on our site as well.

Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior.

  • 00:00 – Welcome to It’s All Your Fault
  • 01:41 – EAR Statements
  • 04:25 – What Is EAR?
  • 08:30 – EAR in a Non-High Conflict Situation
  • 09:47 – Today’s Conflicts
  • 13:38 – An Example
  • 16:09 – Using EAR in Today’s Conflicts
  • 20:31 – Using EAR Calming a Protest
  • 27:05 – Listener Question
  • 30:24 – Reminders & Coming Next Week: Guest Dr. Jay Lieberman on Being Bi-Polar, with Domestic Violence

Further Listening

Each week, Bill Eddy and Megan Hunter will be exploring the five types of people who can ruin your life — people with high conflict personalities — and how they weave themselves into our lives in romance, at work, next door, at school, places of worship, and just about everywhere, causing chaos, exhaustion, and dread for everyone else.

Bill Eddy, LCSW, Esq.

Bill Eddy is HCI’s co-founder and Chief Innovation Officer. He pioneered the High Conflict Personality Theory (HCP) and is viewed globally as the leading expert on managing disputes involving people with high conflict personalities.

Bill Zoom
Megan Zoom

Megan Hunter, MBA

Megan Hunter is HCI’s co-founder and Chief Executive Officer. Within her role at HCI, she also serves as a leading expert in high conflict personalities in all settings, focusing primarily on the workplace, customer service, government/public service, ombuds, and religious organizations. Her degrees in business and economics combined with her years of experience in the legal arena are a valuable blend for many conflict settings.

Bill Zoom

Bill Eddy, LCSW, Esq.

Bill Eddy is HCI’s co-founder and Chief Innovation Officer. He pioneered the High Conflict Personality Theory (HCP) and is viewed globally as the leading expert on managing disputes involving people with high conflict personalities.

Megan Zoom

Megan Hunter, MBA

Megan Hunter is HCI’s co-founder and Chief Executive Officer. Within her role at HCI, she also serves as a leading expert in high conflict personalities in all settings, focusing primarily on the workplace, customer service, government/public service, ombuds, and religious organizations. Her degrees in business and economics combined with her years of experience in the legal arena are a valuable blend for many conflict settings.