Keith Berg

How do you know your knowledge management system is getting a bit long in the tooth? Are your people complaining about too many emails covering the same things? Are they struggling to keep their knowledge current as the organization changes around them?

This week on the show Pete Wright sits down with Keith Berg, senior vice president and general manager of contact center productivity solutions. They’re digging into the potentially powerful role of generative AI in knowledge management, and Keith helps us navigate the challenges organizations face that are perfectly suited for AI support.