Today, we’re talking about change. Big change, small change, and all change in between. But here’s the thing… employees report the lowest willingness to accept enterprise change in years. What’s behind that so-called transformation deficit?
This week on the show, we’re taking you on the employee journey mapping trip with our own Luke Jamieson, solutions consultant for Upland’s Contact Center Productivity Solutions, and Nate Brown, co-founder for CX Accelerator. They’re going to teach us about the employee journey map, and how knowledge management might be the secret sauce for your employee journey mapping success.
Luke Jamieson joins us to talk about the value of employee engagement in your BPOs, and how reciprocal trust and knowledge management investment in the teams behind your customer support can pay big brand dividends!