Patient acquisition in 2026 isn’t broken because patients have disappeared — it’s broken because most clinics are still running a 2018 playbook in a market that has moved on. In this episode, Leisa Krauss breaks down exactly what’s changed and what to do about it.
She introduces the 2026 Buyer Frame: the three lenses — experience, results, and value — through which today’s more informed, more selective patient evaluates a clinic before she ever reaches out. From there, Leisa walks through the three acquisition channels that should be working together in every practice right now: business-to-business partnerships built on borrowed trust, advertising systems designed to convert rather than just attract, and a fully connected marketing ecosystem where operations and outreach function as one.
She also covers Ageless AI, a newly launched consultation and acquisition tool, and how it fits alongside RepeatMD as a retention platform — and why the clinics building these connected systems are pulling ahead.
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