Nationwide’s Ted Williams Discusses Why Enterprise Search Fails and the Importance of Staffing It

Computers can do a lot, but they can’t do it all. This week, Nationwide’s Ted Williams shares platform stories, and the critical factor of human intervention in truly useful enterprise search. Ted serves as SharePoint Information Architect with Nationwide and is intimately familiar with what makes enterprise search tick, why it fails, and what he and his team are working on to make search smarter for their users.