Ruth Johnston and Howard Teibel on organizational excellence, maturity, and WACUBO’s 2016 Annual Conference coming up in San Francisco.

Risk mitigation is not new, says our guest. “But it’s also not easy.” And Janice Abraham should know. As CEO of United Educators, a premier risk management and liability insurance company in higher education, Abraham spends her days leading the charge in

At this year’s EACUBO Annual Workshop in Boston, Howard Teibel shared the stage with Bentley University President Gloria Larson in a conversation titled _Building and Supporting your Leadership Team_ that centered on how leadership teams communicate their

In late 2013, our guest, futurist Bryan Alexander, and colleagues crowd-sourced a new metaphor into our higher ed vernacular: [The Queen Sacrifice](http://bryanalexander.org/2013/12/03/colleges-prepare-to-sacrifice-the-queen/). According to Alexander, The

Want to condition yourself to do 100 push-ups a day? Then start with just one, and do it right after you use the restroom. Such is the advice from Stanford professor BJ Fogg in his TEDxTalk about using tiny habits to launch big change in your life.

The

## “I never used the words ‘strategic planning’…”

Mark Heckler has served as president of Valparaiso University since 2008. In his tenure so far, the institution has achieved some notable wins: expanded facilities, expanded academic programs and a five-y

When we talk about good customer service in higher education, what does that mean? Do your teams recoil at the word ‘customer’? Is there a shared interest in delivering quality service across the institution? If any of these questions are challenging for you to answer, don’t worry, you’re not alone.

Howard has returned from the NBOA Annual Meeting in Los Angeles and brings lessons learned from his time with business officers and leaders of independent schools. This year, the presentation focused on three key areas: Leading Change, Decision-Making, and Strategic Communication.

University of Colorado at Boulder is launching the first new college on campus in over 53 years. This is the beginning of an exciting period for the institution, one of building, creating, and supporting growth through bold academic and administrative lea

This week, we welcome Burck Smith to the show to introduce us to the StraighterLine approach to alternative credit pathways, and to outline why it’s a good fit in the broader higher education ecosystem. In our on-going conversation around the value of transfers, StraighterLine demonstrates an interesting and innovative approach to building capable students online.