One of the cornerstones of successful management of high conflict interactions is connection. In fact, it is the “C” in the CARS Method®—a set of principles for managing high conflict disputes and interactions.
In today’s episode, Megan and Bill talk about this exceedingly important principle of connection, including:
- why connection is foundational to successful interactions with high conflict people
- the brain’s request for connection
- why it is so difficult to remember to connect before problem-solving
- the impact of connecting—using EAR Statements
- whether connection and EAR Statements can be over-used
LINKS
- BOOKS
- ARTICLES
- Our website: https://www.highconflictinstitute.com/
- Submit a Question for Bill and Megan
- All of our books can be found in our online store or anywhere books are sold, including as e-books.
- You can also find these show notes at our site as well.
Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior.
- (00:00) – Welcome to It’s All Your Fault
- (01:21) – Intro to Connection
- (02:22) – Foundational to Successful Interactions
- (04:14) – Connection vs. Isolation
- (05:17) – Connecting with an HCP
- (08:18) – How the Brain’s Involved
- (13:44) – Hostility Bias
- (15:00) – Misreading Cues
- (17:56) – Difference in Cultures
- (19:37) – Remember to Connect First
- (24:36) – EAR Statements
- (26:44) – Can You Overdo It?
- (29:53) – Wrap Up
- (30:24) – Reminders
