efg_1210 Kathleen Reidenbach Kimpton Hotels Talkspace

KimptonXTalkspace – Supporting Guests & Employees

Kimpton Hotels & Restaurants' CCO Kathleen Reidenbach drops by to talk about the KimptonXTalkspace partnership.

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In today’s episode, EFG’s Alli Murphy is joined by Kathleen Reidenbach, Kimpton Hotels & Restaurants’ Chief Commercial Officer.

In February 2022, Kimpton — which operates more than 60 hotels and 80 restaurants, bars and lounges in the United States, Canada, Europe, the Caribbean and China — announced an exclusive partnership with leading online behavioral health company, Talkspace to roll out mental health services to its guests and over 4,000+ employees across the country.

The partnership is the first of its kind to bring meaningful and accessible mental health support to hospitality employees, who have been front-line workers throughout the pandemic, and travelers managing everyday stresses on the road. The initiative includes 1,000 complimentary video therapy sessions for guests and a year-long complimentary Talkspace subscription for all of Kimpton’s U.S. employees.

To date, more than half of the guest therapy sessions have been distributed, and the percentage of employees opting in is above average compared to workplaces overall.

In today’s episode, we’ll explore:

  • How the KimptonXTalkspace partnership began
  • Why both employees and guests qualify for this benefit
  • How they manage communications at a corporate and local level
  • Kimpton’s history of supporting mental health and how leaders champion the Talkspace benefit

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