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Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.

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About Connected Knowledge

Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.

Connected Knowledge

How Knowledge Management Guides Employee Journey Mapping with Luke Jamieson and Nate Brown

This week on the show, we’re taking you on the employee journey mapping trip with our own Luke Jamieson, solutions consultant for Upland’s Contact Center Productivity Solutions, and Nate Brown, co-founder for CX Accelerator. They’re going to teach us about the employee journey map, and how knowledge management might be the secret sauce for your employee journey mapping success.

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