Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
How do you know your knowledge management system is getting a bit long in the tooth? Are your people complaining about too many emails covering the same things? Are they struggling to keep their knowledge current as the organization changes around them?
This week on the show, we’re taking you on the employee journey mapping trip with our own Luke Jamieson, solutions consultant for Upland’s Contact Center Productivity Solutions, and Nate Brown, co-founder for CX Accelerator. They’re going to teach us about the employee journey map, and how knowledge management might be the secret sauce for your employee journey mapping success.
In this episode of Connected Knowledge, Pete talks with Rosemary Kirk, Senior Solutions Consultant at Upland Software, about how healthcare organizations can leverage knowledge management to improve compliance, training, and overall operations.
This week, we’ve got a recap of the 27th annual KMWorld event from the eponymous veteran knowledge management trade publication. Our own Stin Mattu was there, and now he’s here to tell us all about the event, the trends, and everything we need to know about the Metasearch.