Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Samantha Middlebrook is Senior Director of Product Marketing and Management for Contact Center Productivity at Upland and she’s back to talk to you… about your agent productivity.
There are many moving parts in a healthcare facility. This requires healthcare professionals to provide great experience to satisfy any customer service needs. When your customer is the very same person who is in your facility with their health — and lives — in your hands, you face a heightened pressure to make sure customer satisfaction is great. Rosemary Kirk joins Pete Wright to talk about her work in the customer service space, and how great Connected Knowledge practices enhance and accellerate patient and team satisfaction.
What happens to processes and systems when they are focused on creating, capturing, sharing, and reusing institutional knowledge in the work of the contact center? Lana Kosnik is the KCS Knowledge Management Practice Manager here at Upland and today, she’s going to pull back the curtain on the benefits of the Knowledge Centered Organization.
This week, we’re going to hear from Alex Baker. Alex serves as Upland’s ace in customer service and support. With a career spanning over a quarter of a century and his work has given him a unique perspective on the essential tech integrations for telcos, making him the perfect person to help us understand how best to optimize the customer experience in the telecommunication industry.