How to Dip Your Contact Center Toes into the Cloud with Fiona Vanderlinde
February 14, 2024
This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud… one toe at a time.
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud… one toe at a time.
This week we’re talking all about trends of 2024, what leaders in the CX space are pointing toward as tools that will mark the year with our own Samantha Middlebrook.
Today, we’re talking about change. Big change, small change, and all change in between. But here’s the thing… employees report the lowest willingness to accept enterprise change in years. What’s behind that so-called transformation deficit?
How do you know your knowledge management system is getting a bit long in the tooth? Are your people complaining about too many emails covering the same things? Are they struggling to keep their knowledge current as the organization changes around them?