Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
This week we’re talking all about trends of 2024, what leaders in the CX space are pointing toward as tools that will mark the year with our own Samantha Middlebrook.
Today, we’re talking about change. Big change, small change, and all change in between. But here’s the thing… employees report the lowest willingness to accept enterprise change in years. What’s behind that so-called transformation deficit?
How do you know your knowledge management system is getting a bit long in the tooth? Are your people complaining about too many emails covering the same things? Are they struggling to keep their knowledge current as the organization changes around them?
This week on the show, we’re taking you on the employee journey mapping trip with our own Luke Jamieson, solutions consultant for Upland’s Contact Center Productivity Solutions, and Nate Brown, co-founder for CX Accelerator. They’re going to teach us about the employee journey map, and how knowledge management might be the secret sauce for your employee journey mapping success.