Connected Knowledge

Learnings from Contact Center Leaders with Samantha Middlebrook

March 20, 2023

If you’re a contact center leader, this week we’re talking all about you. What’s going on in your business? How are you handling staffing in a strong employee market? How are you navigating modern metrics post-pandemic? Our own Samantha Middlebrook is here to share her lessons learned from contact center leaders around the world.

Listen Now

Enhancing Customer Service in a Personalized Contact Center with Denis Francoeur

February 8, 2023

Denis Francoeur talks about the evolution of the call center, how expectations have changed for operators and customers alike, and how the personalized contact center can change the game for customer experience and satisfaction.

Listen Now