Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
In this episode of Connected Knowledge, Pete talks with Rosemary Kirk, Senior Solutions Consultant at Upland Software, about how healthcare organizations can leverage knowledge management to improve compliance, training, and overall operations.
This week, we’ve got a recap of the 27th annual KMWorld event from the eponymous veteran knowledge management trade publication. Our own Stin Mattu was there, and now he’s here to tell us all about the event, the trends, and everything we need to know about the Metasearch.
Pete Wright invites Shelly Lindstrom, Principal Customer Success Manager at Upland Software, to share key takeaways from the recent Customer Contact West conference. They explore the latest trends impacting contact centers today.
Samantha Middlebrook is Senior Director of Product Marketing and Management for Contact Center Productivity at Upland and she’s back to talk to you… about your agent productivity.